Privacy Notice

Who we are

Alexander teacher, reflexologist and Tropic Ambassador Sylvie Samuels runs Holibrium.

Holibrium is located Passage Road, in Brentry, Bristol, BS106NG.

Phone: +44 (0)75 75 86 23 86

Website: www.holibrium.com

Sylvie Samuels is registered with the ICO (Information Commissioner's Office). She is the data controller at Holibrium. This means she decides how your personal data is processed and for what purposes.

ICO reference number: ZA365006

What is this Private Notice for?

The Notice sets out the different areas where user privacy is concerned.

This private notice is for the business Holibrium and this website www.holibrium.com and governs the privacy of its users who choose to use it.

The Website

The owner recognises and respects your need for privacy and security when you visit this website.

This website complies with UK laws and requirements for user privacy (GDPR [The General Data Protection Regulation, May 2018]).

What information is collected and who is collecting this information?

I only collect information directly when you become a client or a student.

When you come for a reflexology session or an Alexander technique lesson for the first time I will collect personal information. I need to hold your contact details such as your name, address, telephone, email for appointment purposes.

I also need to store your notes as a basic requirement of my professional standards. These notes will likely contain confidential personal information such as your medical history and details of current and previous sessions/lessons.

Why do I collect this information?

I collect personal data directly from you and use for the following purposes:

∞ so that you could be contacted

∞ so that reflexology sessions or Alexander Technique lessons can be tailored to your individual needs

∞ to meet professional standards

∞ to maintain my accounts and records

∞ to keep you informed about my services

You have a right to complain to the information Commissioner's Office (ICO) if you think there is a problem with the way I am handling your data.

What are the legal basis for processing information?

Holibrium may process your information because:

∞ I need to contact you.

∞ You consented to provide information so that your session or lesson would be taylored to your needs.

∞ You consented to receive information about the services I offer.

Where is your data stored?

Holibrium stores and processes your personal data in the EU/European Economic Area (EEA).

How long will your personal information be kept

I keep information while you are a student/client and after you are no longer using my services.

I only store information for as long as I need it. I am required under my insurance policy and under the CNHC guidelines to keep your basic personal data and your session(s)/lesson(s) notes for eight years from the date of your last visit after which time the records will be destroyed or deleted (from storage place, clouds and backups).

The information I use for newsletter and newstext purposes will be kept until you notify me that you no longer wish to receive this information. This information is not shared with third parties and you can unsubscribe at any time via text, email, call.

Booking tool

I use the booking tool 10to8 to manage bookings with clients. 10to8 stores and processes personal data on behalf of Holibrium. When booking online clients are asked to give their consent for their data to be stored and processed within 10to8. Here is the data stored:

∞ Personal data entered by Sylvie Samuels to provide my services;

∞ Personal data inputted by clients in order to create a 10to8 account or pace booking with Holibrium;

∞ Specific personal information, for example name, date of birth and gender;

∞ Personal contact information, for example address, telephone number and email address;

and information relating to the client's booking and use of Holibrium's facilities, for example, membership or client number.

Individual User data are used for the following purposes:

∞ For booking appointments so that the client can access facilities and services;

∞ To set up and send reminders for bookings via email, social media platforms and SMS messaging;

∞ To send messages related to specific bookings via email, social media platforms and SMS messaging;

∞ To send general messages from my business to clients;

∞ To improve the provision of services.

and will not otherwise be processed or used.

What are your rights?

Your data protection rights are:

∞ The right of information: This privacy notice is published to keep you informed as to what I do with your personal information.

∞ The right of access: You have the right to access the personal information I hold about you (a subject access request); please contact Sylvie by filling in this form.

∞ The right to be forgotten: You have the right to ask to have personal information that I do no longer need erased from my records.

∞ The right of rectification: You have the right to have inaccurate or incomplete information amended.

∞ The right to withdraw your consent and stop receiving information abot the services I offer.

∞ The right to object: You have the right to object to certain types of processing such as direct marketing.

∞ The right to complain to a Supervisory Authority: You have the right to complain to the ICO if you feel that I have not responded to your requests to solve a problem. Please follow this link to find their contact details.

Use of Cookies

Cookies are small files saved on the user's computer hard drive that track, save and store information about the user's interactions and usage of the website. This allows the website, through its server to provide the users with a tailored experience within this website.

This website uses tracking software to monitor its visitors to better understand how they use it.

This software is provided by Google Analytics which uses cookies to track visitor usage. The software will save a cookie to your computer hard drive in order to track and monitor your engagement and usage of the website, but will not store, save or collect personal information. You can read Google's privacy policy for further information.

Contact and Communication

Users contacting this website or its owner do so at their own discretion and provide any such personal details requested at their own risk.

Your personal information is kept private and stored securely until a time it is no longer required as detailed in the General Data Protection Regulation, 2018.

Your details are not passed on to any third parties.

Information mails and texts

Holibrium operates emails (newsletters) or texts (newstexts), used to inform clients and students about our services. Users can unsubscribe any any time and can simply do so by sending an email with unsubscribe in the object or a text or give me a call. No personal details are passed on to third parties.

External Links

Although this website only looks to include quality, safe and relevant external links, users are advised to adopt a policy of caution before clicking any external web links mentioned throughout this website. (External links are clickable text, banner, image links to other websites).

The owner of this website cannot guarantee or verify the contents of any externally linked website despite their best effors. Users should therefore note they click on external links at their own risk and this website and its owner cannot be held liable for any damages or implications caused by visiting any external links mentioned.

Social Media Platforms

Users are advised to use social media platforms wisely and communicate/engage upon them with due care and caution in regard to their own privacy and personal details. This website nor its owner will ever ask for personal or sensitive information through social media platforms and encourage users wishing to discuss sensitive details to contact them through primary communication channels such as by telephone or email.

This website may use social sharing buttons which help share web content directly from web pages to the social media platform in question. Users are advised before using such social sharing buttons that they do so at their own discretion and note that the social media platform may track and save your request to share a web page respectively through your social media platform account.

Changes to the privacy notice

This notice may be changed from time to time. I advise you to check this notice to see any updates or changes.